PRIVACY POLICY

Last Updated: August 20, 2026

NexScale AI (“NexScale AI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, submit information through our forms or chat widget, schedule an appointment, or use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including your name, email address, telephone or mobile phone number, business information, appointment information, messages, inquiries, contact details, and other information you submit through our website, forms, chat widget, scheduling tools, or services.

2. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests
• Provide information about NexScale AI services
• Schedule and manage appointments
• Provide customer service and support
• Deliver AI automation, AI agent, CRM automation, lead generation, follow-up, and consulting services
• Send transactional and informational communications
• Send marketing communications when you have provided appropriate consent
• Operate, maintain, analyze, and improve our website and services
• Prevent fraud, misuse, or security threats
• Comply with applicable legal and regulatory requirements

We use personal information and contact information only for the purposes described in this Privacy Policy, including providing requested services, communicating with customers, managing appointments, customer support, transactional communications, and marketing communications where appropriate consent has been provided.

3. SMS/Text Messaging

When you provide your mobile phone number through our website, forms, chat widget, scheduling tools, or other approved opt-in methods and expressly consent to receive SMS/MMS messages from NexScale AI, we may send messages consistent with the consent you provided. Messages may include responses to inquiries, appointment confirmations and reminders, requested-service communications, customer support, follow-up messages, informational messages, and marketing or promotional messages when applicable marketing consent has been provided.Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of future messages. Reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information for monetary consideration.

We may disclose information to vendors, contractors, technology platforms, communications providers, payment processors, CRM providers, analytics providers, and other service providers when reasonably necessary to operate our business or provide requested services.

We may also disclose information when required by law, legal process, regulation, or when reasonably necessary to protect our rights, users, business, or others. Notwithstanding the foregoing, mobile information, phone numbers, SMS opt-in data, and SMS consent will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent may be shared only with service providers that facilitate the delivery of our messaging program, as necessary to provide those services.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate website functionality, understand website usage, measure performance, and improve user experience. Your browser may allow you to limit or disable certain cookies.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, satisfy legal or regulatory requirements, resolve disputes, and enforce agreements.

8. Your Choices

You may request access to, correction of, update to, or deletion of certain personal information by contacting us, subject to applicable law. You may unsubscribe from marketing emails using the unsubscribe option contained in applicable emails. For SMS messages, reply STOP to opt out. Reply HELP for assistance.

9. Third-Party Services and Links

Our website and services may integrate with or contain links to third-party websites, applications, and technology providers. Their privacy practices are governed by their own policies, and NexScale AI is not responsible for third-party privacy practices.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

NexScale AI
1400 Greenmount Ave, Suite 101
Baltimore, MD 21202
Email: [email protected]
Phone: (443) 850-3364